What is the difference between Basic, Pamper Package, and Luxury Suite boarding?

With Basic Boarding your dog stays in a standard kennel, is fed Earthborn foods, and is taken to the exercise yard 3 times a day. With the Pamper Package your dog receives all the above plus 2 leash walks, daily brushing, deluxe treats, and a complimentary exit bath if your stay is 5 nights or longer. With Luxury Suite boarding your dog receives all the above but boards in a private room furnished with raised bedding and flat screen TV service. It's the most quiet and private boarding option.

What are your rates?

Please view our boarding page for more information.

What are your hours?

Office hours are Monday through Friday, 8:30am - 5:30 pm, and Saturday/Sunday 9am - Noon. Hours surrounding the holidays vary, and we are closed (to customers only) on most major holidays.

Do I have to pickup or drop off by a certain time?

You’re free to pick up during our open hours.

Weekend drop off is between 9:00am - 12:00 noon.

When arriving on weekdays we ask that you drop off no later than 4:00pm. This allows us to properly exercise and acclimate your pet. It also allows you to avoid our sometimes hectic daycare pick up rush.

Can we visit and take our dog out?

Yes. You can visit during our office hours and take your dog for outings to the beach, dog park, or for a walk on the bike paths around our facility.

What shots do you require for boarding and daycare?

For dogs we require complete, current Rabies, DHLP, & Bordetella Vaccinations. For cats we require complete, current Rabies & FVRCP Vaccinations.

What do you do in hurricane evacuations?

We will call owners & provided emergency contacts numbers. We’ll make every effort to always return pets as a first and best option. Evacuation of your pet by EPL is at our discretion & would be a last resort.

How do I make a reservation?

We take reservations by phone (843-681-8354). Boarding and day care are by reservation only and you do not have a reservation until we respond to your request and confirm it.

What kind of dog food do you use?

We feed our dogs & cats top of the line Earthborn products, at no addition cost.

Can I bring food for my dog?

Yes. We know that some dogs are on prescription or other special diets (or are just plain picky!), and we are happy to accommodate that.

Can I bring my dog’s bed and toys?

No, we’d prefer that you do not for safety reasons.

Can I tour your facility?

Yes we want you to be familiar with our facility and feel good about leaving your pet here. We offer walk-in tours weekdays 11 am - 1 pm. No appointments are necessary. We can accommodate other times by appointment Monday thru Friday, subject to staff availability. This tour is for humans only.

What is your cancellation policy?

For non-holiday reservations, we require 24 hours notice for cancelled reservations. For holidays such as Memorial Day or July 4 we require 72 hours notice; due to the heavy demand for Thanksgiving and Christmas boarding, a one week notice is required.

Is there a fee if I pick my pet up early?

There is a 1 night charge for early pick up.

Is someone there with the dogs overnight?

Not usually. However, a staff member lives in the home attached to the kennel and monitors the facility.

What do you do if a dog gets sick or injured?

We will call the owner concerning the dog’s condition and will take the dog to the vet on site if directed or if we are unable to reach the owner but we believe the dog requires immediate attention.

Can I bring my dog’s favorite dish?

We prefer to use our own stainless steel dishes which are best for cleaning and sanitizing. We will not accept any unsafe, breakable, glass or crock wear dishes.