Frequently Asked Questions
What is the difference between Basic, Pamper Package, and Luxury Suite boarding?
With Basic Boarding your dog stays in a standard kennel, is fed Earthborn foods, and is taken to the exercise yard 3 times a day. With the Pamper Package your dog receives all the above plus 2 leash walks, daily brushing, deluxe treats, and a complimentary exit bath if your stay is 5 nights or longer. With Luxury Suite boarding your dog receives all the above but boards in a private room furnished with raised bedding and flat-screen TV service. It’s the most quiet and private boarding option.
What are your rates?
Please see our Boarding page for current boarding prices.
What are your hours?
Office hours are Monday through Saturday, 8:00am – 6:00pm, and Sundays, 9:00am – 12:00pm. Hours surrounding the holidays vary, and we are closed (to customers only) on most major holidays.
Do I have to pick up or drop off by a certain time?
Drop-Off: Monday through Saturday drop off is between 8:00am and 4:00pm. Sunday drop-off is between 9:00am – 12:00pm.
This allows us to properly exercise and acclimate your pet, and helps you avoid our sometimes hectic daycare pick-up rush.
Pick-Up: Boarding pick-up is available Monday through Saturday from 8:00 AM to 1:00 PM, and on Sunday from 9:00 AM to 12:00 PM. Guests are also welcome to pick up on Monday through Saturday between 1:00 PM and 6:00 PM for an additional $25 pet care charge.
Can we visit and take our dog out?
Yes. You can visit during our office hours and take your dog for outings to the beach, dog park, or for a walk on the bike paths around our facility.
What shots do you require for boarding and daycare?
For dogs we require complete, current Rabies, DHLP, and Bordetella vaccinations. For cats we require complete, current Rabies and FVRCP vaccinations.
What do you do in hurricane evacuations?
We will call owners and provided emergency contact numbers. We’ll make every effort to always return pets as a first and best option. Evacuation of your pet by EPL is at our discretion and would be a last resort.
How do I make a reservation?
Reserve early for holidays — they fill up fast! You can book by phone or online.
What kind of dog food do you use?
We feed our dogs and cats top-of-the-line Earthborn products at no additional cost.
Can I bring food for my dog?
Yes. We know that some dogs are on prescription or other special diets (or are just plain picky), and we are happy to accommodate that.
Can I bring my dog’s bed and toys?
No, we’d prefer that you do not, for safety reasons.
Can I tour your facility?
Yes — we want you to be familiar with our facility and feel good about leaving your pet here. We offer walk-in tours weekdays 11am – 1pm. No appointments are necessary. We can accommodate other times by appointment Monday through Friday, subject to staff availability. This tour is for humans only.
What is your cancellation policy for overnight boarding?
We require at least 48 hours’ notice for cancellations of overnight boarding reservations. If cancellation notice is not provided within that window, an automatic one-day boarding charge will apply.
For holiday reservations, we require a two-night, non-refundable deposit at the time of booking. Due to increased demand and limited availability during the holidays, we also require one week’s notice for cancellations. Holiday reservations canceled without the required notice will be charged one additional night.
What happens if I pick up my dog earlier than scheduled?
If you pick up your dog before the originally scheduled pick-up date, you will still be charged for the full night of the day you pick up. This helps us account for the reserved space and care scheduled for your pet.
Is someone there with the dogs overnight?
Not usually. However, a staff member lives in the home attached to the kennel and monitors the facility.
What do you do if a dog gets sick or injured?
We will call the owner concerning the dog’s condition and will take the dog to the vet on site if directed, or if we are unable to reach the owner but we believe the dog requires immediate attention.
Can I bring my dog’s favorite dish?
We prefer to use our own stainless steel dishes which are best for cleaning and sanitizing. We will not accept any unsafe, breakable, glass, or crockware dishes.
Can I bring refrigerated dog food for my dog while it’s boarding?
Yes. You are welcome to bring your dog’s refrigerated food for their stay. Please label all food with your dog’s name and provide clear feeding instructions, including portion sizes and feeding times. We recommend bringing enough food for the entire boarding period, plus a little extra in case of travel delays or schedule changes. If your dog has any special dietary needs, please let us know at check-in.
Can I bring my dog’s favorite toys or chews?
For the safety and well-being of all pets in our care, we kindly ask that clients do not bring bully sticks, rawhide, bones, rope toys, or any treats or toys that may pose a choking hazard. While we closely supervise all pets throughout the day, we are unable to provide constant one-on-one monitoring during chewing or play activities. To help prevent accidents or injuries, these items will not be permitted in our facility. We appreciate your understanding and cooperation as we continue to prioritize a safe environment for every pet in our care.